on their website nor listed anywhere. I have had it for years, but have had issue with the unit from the beginning. Oh, by the way, labor isnt covered in the warranty!!! Then it will be done right. The Regency Classic wood stove is built, designed and manufactured in Canada for Canadian winters. Get your head out of the sand man. The unit also had to be assembled. Ask a question about working or interviewing at Regency Fireplace Products. © 2004-2021 ComplaintsBoard.com. Is this your company? I have been an owner of Regency fire places since 1998. Thank you for reaching out to us. You can contact the team directly at customercare@regency-fire.com. He also is unwilling to address the problem at hand saying he cannot send his factory rep out without his Dealer being there and since his Dealer is unwilling to meet me on the job site he cannot send his rep out. It's the same old story the rich get richer while the little guy pays. Had two units for 5 years now, and every year has been the same when fall comes and we put new batteries in etc. Wouldn't do business with Regency again for anything! I am SO SO SO Disappointment that When I REALLY REALLY need this fireplace ~ IT DOES NOT Work. 2 1. RAB. You do not pay anything extra and your purchase helps support our work. Name Email Required. … Of course this made me a little upset as we purchased the house under the impression that the stove had been properly installed. The whole box rattles in sympathetic vibration with the fan. I contacted Regency, with A call back 3 days ago, nothing since. ft. @JimMazak The Hobbit Stove – Best Small Wood Stove on the Market | Stove Supermarket Jul 01, 2020 . We purchased a house two years ago with what looked to be an amazing insert pre-installed. Status Not open for further replies. Some time has been spent on the details, such as welded tabs to hold the fire bricks in place. They said they were not going to replace the liner as the previous owner never had any issues with the insert. Everything gets circled back to their 'Dealers' .Even their dealers have no contact with Regency other than a territorial sales person. Lesson learned and we'll avoid this stove brand in the future. Based on 14 reviews. I went to my local dealer, Bayside Stoves in Edgewater Maryland and ordered a replacement. Everything gets circled back to their 'Dealers' .Even their dealers have no contact with Regency other than a territorial sales person. Morgan's has terrible Customer Service and Regency supports their dealers only and could care less for the End User of their products. Ask a Question. You can easily customize it to match with the décor of your room, and it also comes with optional nickel and antique copper door overlays. With hundreds of possible combinations, Regency can satisfy any design taste without the need for a customized budget. Thanks for reaching out. This has been going on now for over a year, when we did finally get the Regency rep out here, he brought his own wood. But the dealer would not back me or fix or offer us no more that a good deal if we buy a new stove. The dealer had the same unit on the floor. ft. Firebox Volume 2.6 cu. Nothing needs to be used as a door opener as there is a chrome handle. The old fireplace put out more heat than this $3, 000 stove which obviously when you spend that kind of money is not right. Apparently there is no tech support as the person I spoke with refused to transfer me then told me I needed to contact the dealership I purchased from. The Classic Wood Stove line up by Regency is one of the best made wood stoves in the world. I have burned the Regency F2400 in my store. Last Updated January 22, 2021 **Disclosure: As an Amazon Associate I earn from qualifying purchases. I contacted Regency's customer care and asked for tech support. We appreciate your feedback. The Hearth Room - Wood Stoves and Fireplaces . I have sold many of them over the years to friends and families based on my reviews. The wielding in the back of the stove has come apart. We need your email address to verify that your review is genuine. We will talk at length about the different types of wood stoves below. So I am now forced to go buy a new stove, and you can bet your bottom dollar it won't be a Regency. You can load the stove front to back or side to side to allow for those “knotty” pieces of wood. Proudly built in North America for over 40 years & backed by industry leading warranties. glad to help all! Our Customer Care team was notified about the issue you are experiencing. Regency 2450 model. June 9, 2012 by The Stove Guy. For the last 3 weeks I have been tring to get a $3, 000 stove to put out heat and it will not do so. The non-catalyst combustion wood stoves don’t degrade enough to have them replaced. Keep at it. One of my inserts had a issue and was replaced free of charge. IMPORTANT NEWS when you open door you see small holes on front plate at top you need to vacoom that and run your hand up behind you will reach a crevice full of dust were those holes are in front try to reach and use your fingers to clear out that Chanel! wish I had my $4000 back. We are extremely unhappy with it and are glad that it wasn't our money that put it in. The wharehouse were nice folks compared to the nasty Corporate Office. I had a very good experience with this dealer 20 years ago. With so many different modern or contemporary wood stove designs, and various assembly materials like cast iron, steel and even soapstone.....there's definitely a lot to consider. Read 4 reviews, get contact details, photos, opening times and map directions. Rating Required. Guess we will weld it ourselves. Maybe the liner was oiled or the insulation caused it. Had two units for 5 years now, and every year has been the same when fall comes and we put new batteries in etc. Thank you for reaching out to us. A Regency wood fireplace inbuilt is a quality product that will add value to your home, save you money on your heating bill and create a memorable space in your home. He said it was our fault that it cracked. I wanted to use the blower unit until my unit arrived. AGREE with comment on MORGANS FIREPLACE AND SPA. The other day this general manager told me that if the Dealer (Morgan's) and I were unable to resolve the situation then Ilinois would send their rep out to my home. The unit has been nothing but a fire hazard and needs attention. We had a Ventnox insulated flue system installed at the same time. Thanks Regency, for nothing but a run around and bad customer service. However, they often come back to haunt you like this. Wood stoves emit dangerous gasses through the wood burning process, and if the gasses are emitted too much, it can be fatal. This is my stove. This heavy-duty product is excellent for heating large spaces namely a space of 2200 square feet. We get many compliments on our Regency fireplace. I will not purchase from the dealer or the manufacturer again. They gave me a number of another dealer whom I contacted. We enjoy the beautiful design of the logs, flame and embers. A Regency wood fireplace combines the ageless love of a natural fire, with today’s busy lifestyle, by including the latest in wood burning technology. 2 Benefits. Everyone I know that have different fireplaces haven't had to replace a brick in years. Our community is ready to answer. You have a choice of traditional 3 paneled glass, impressive wraparound 1 piece glass or mitred 3 piece glass. My wife went to pick up the blower unit and wanted it plugged in to make sure it worked. Find Regency Fireplaces & Stoves in Leamington Spa, CV32. Review Subject Required. Fire will not light, pilot light refuses to come on. Room Size 3000 sq. Plus it goes through remote control batteries in the fireplace unit every 2-3 weeks even when hardly being used! Yell.com Yell Business. Pleasant Hearth WS-2417 . The burn time is much shorter than stated, it is filthy to clean, burning wood breaks and falls out of the door in short order, and the list goes on. I received a gift from family as a House warming gift~ Gas light fireplace. I also checked to make sure the sensor was contacting the metal of the stove, but I cannot move it's location due to wiring. Regency will not return my emails. Please contact your dealer so they can address the issues you are having. It is a Regency I1200. That starts with the Dealer and goes all the way to the top. Showing 1-5 of 7 reviews. Max Heat Output 78,000 BTU/h Optimum Efficiency 79% Average Particulate Emissions 1.3 g/h Max Log Length 22" Flue Outlet Diameter 6" Min Chimney Height 15' Minimum Fireplace Opening 21-3/4"H x 29"W x 19"D It is pretty pitiful since I have had many people inquire about and purchase stoves like mine. Nope... No fan.